By creating an account and using the SuPia mobile application ("the App") or the associated website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.
These Terms apply alongside our Privacy Policy, which is incorporated by reference. In the event of a conflict between these Terms and the Privacy Policy, the Privacy Policy governs with respect to personal data.
You must be at least 13 years of age to use the App, or the minimum age required by the laws of your country of residence to enter into a binding agreement, whichever is higher. By creating an account, you confirm that you meet this requirement.
If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.
You must have the legal authority to register and operate the renewable energy installation you submit through the App, or have express permission from the person or entity that does.
3.1 Registration
You must provide a valid email address and create a display name to use the App. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
3.2 Accuracy of Information
You agree to provide accurate information when registering an installation or submitting meter readings. Submitting false, fabricated, or manipulated data — including altered export electricity figures, incorrect GPS coordinates, or forged meter reading files — is a material breach of these Terms and may result in immediate account termination.
3.3 Account Deactivation and Reactivation
You may deactivate your account at any time from within the App. A deactivated account retains your data but prevents access until reactivated. Reactivation requires clicking a confirmation link sent to your registered email address.
3.4 Account Deletion
You may permanently delete your account at any time from within the App. Deletion is irreversible. All personal data associated with your account will be permanently deleted from our systems upon deletion, including your registered installations, meter reading history, and export electricity records.
You may use the App solely to:
Any use of the App outside of these purposes is not permitted.
You must not:
When you upload an XML or CSV file for meter reading verification, you confirm that the file is authentic and unaltered. You grant CarbonVenue a limited, non-exclusive licence to process the file solely for the purpose of extracting your export electricity value and date for verification purposes.
Uploaded files are permanently deleted from our servers immediately after extraction. Only the export electricity value and its recorded date are retained, solely to resolve possible disputes or complaints about verification results. This data is permanently deleted when you delete your account.
Consumption data present in uploaded files is discarded immediately upon receipt and is never stored, processed, or shared.
The App, including its design, code, and content, is owned by CarbonVenue and protected by applicable intellectual property laws worldwide. These Terms do not grant you any ownership rights in the App. You may not copy, reproduce, distribute, or create derivative works from any part of the App without our prior written consent.
The App uses Google Firebase Authentication for sign-in. Your use of Firebase is subject to Google's Terms of Service and Privacy Policy. CarbonVenue is not responsible for the practices of third-party services.
The App is provided "as is" and "as available" without warranties of any kind, express or implied. CarbonVenue does not warrant that the App will be uninterrupted, error-free, or free of harmful components.
We reserve the right to suspend or discontinue the App or any part of it at any time, with or without notice.
Nothing in this section excludes or limits any warranty implied by law to the extent that it would be unlawful to do so.
To the fullest extent permitted by applicable law, CarbonVenue shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the App, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from these Terms or your use of the App shall not exceed the amount you paid to CarbonVenue in the twelve months preceding the claim. As the App is currently provided free of charge, this amount is zero.
These limitations apply to the fullest extent permitted by the laws of your jurisdiction. If applicable law does not allow the exclusion or limitation of incidental or consequential damages, the above limitations may not apply to you.
To the extent permitted by applicable law, you agree to indemnify and hold harmless CarbonVenue from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the App, your violation of these Terms, or your submission of inaccurate or unauthorised data.
12.1 European Union and European Economic Area
If you are located in the EU or EEA, nothing in these Terms limits any rights you have under applicable EU consumer protection law, including your right to bring a claim before the courts of your country of residence. Where EU law conflicts with these Terms, EU law prevails to the extent of that conflict.
12.2 United States
If you are located in the United States, nothing in these Terms limits any rights you have under applicable federal or state consumer protection law. Users under 13 are not permitted to use the App in accordance with the Children's Online Privacy Protection Act (COPPA).
12.3 United Kingdom
If you are located in the United Kingdom, nothing in these Terms limits any rights you have under the Consumer Rights Act 2015 or other applicable UK consumer protection law.
12.4 Australia and New Zealand
If you are located in Australia, nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law. If you are located in New Zealand, nothing in these Terms limits rights available to you under the Consumer Guarantees Act 1993.
12.5 All Other Jurisdictions
Nothing in these Terms limits any rights you may have under the mandatory consumer protection laws of your country of residence. Where local mandatory law conflicts with these Terms, local law prevails to the extent of that conflict.
These Terms are governed by the laws of the Republic of Korea, without regard to its conflict of law provisions. This choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your country of residence.
Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation by contacting us at the address in Section 15. If the dispute cannot be resolved informally within 30 days, it shall be submitted to the competent courts of the Republic of Korea, except where mandatory local law requires otherwise.
If you are located in the EU or EEA, you may also submit a complaint to your national consumer protection authority or use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
If you are located in the United States, any dispute that cannot be resolved informally may, at either party's election, be resolved through binding arbitration rather than in court, except that either party may bring a claim in small claims court.
If we make material changes to these Terms, we will notify you through the App before the changes take effect and update the effective date at the top of this document. Continued use of the App after notification constitutes acceptance of the updated Terms.
If you do not agree to the updated Terms, you must stop using the App and may delete your account.
If you have questions about these Terms, please contact us at:
These Terms of Service are available at all times within the App under Settings → Privacy Policy.